Fixing Process & Knowledge Productivity Problems Survey Report: Regional Comparison

In mid-2021, APQC surveyed full-time knowledge workers across industries to understand:

• How they define and measure work productivity
• Factors that make them more and less productive
• The impact of process and knowledge management interventions on productivity

This research explores the differences by region on how process and knowledge management can make knowledge workers more productive by defining and standardizing their work and connecting them to the information and expertise they need to be effective.