No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees will waste even more time. APQC’s research finds that virtual workers do spend more time on non-value-added work than their in-person colleagues, but not for the reasons most would think. Virtual workers also recognize that wasted time is a problem, and they want support systems to fix it.
In this article, you will learn where virtual workers lose time and how organizations can fix it with process and knowledge management.