Structuring Process Mining for Scale: How Ingka’s Hybrid Model Earned Trust and Increased Maturity

Process intelligence can show exactly where performance breaks down, but its value depends on leadership commitment and a clear structure for turning insight into action.

At Ingka Group, the largest IKEA retailer and primary franchisee of the IKEA brand, that reality shaped how the company built and scaled its process mining team and increased its capability. What began as targeted analysis during a broader transformation effort evolved into a formal program with defined roles, executive sponsorship, and governance mechanisms designed to move teams from insight to implementation.

Tim Hills, Ingka’s process intelligence development leader, shared lessons from his team’s experience during a recent APQC webinar. For practitioners looking beyond pilots and dashboards, his account provides a detailed look at an approach to structuring a process mining program that can deliver results consistently across systems, functions, and markets.