2024 Process and Performance Management Priorities and Challenges

Last updated:
February 28, 2024
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At the close of 2023, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey looked at the top five priorities and challenges in key process and performance topics like business process management, continuous improvement, strategic planning, and data and measurement. It also explores potential changes in the process management discipline and how organizations utilize operational key performance indicators (KPIs).