IT application development and maintenance processes include creating and maintaining an architecture for IT services and solutions; creating, maintaining, and enhancing the organization’s IT solutions; and performing life-cycle planning. Benchmark process performance to make decisions about business-critical services. Key performance indicators include:

  •  Average cycle time to break even for major new or enhanced services
  •  Average time to resolve a service commitment disruption
  •  Percentage of new business applications that use cognitive solutions or technologies
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