Evolving Excellence in KM at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with Cognizant's Knowledge Management team about how they achieved Level 5 maturity in knowledge management at the enterprise level.
This case study describes how a mature KM organization can continue to innovate and pivot when conditions and challenges change. Topics include:
- background on Cognizant’s approach to knowledge management,
- how the KM team vision and strategy has evolved to focus on aligning strategy to the individual needs of associates so that they can perform successfully on client projects,
- recent digital and program innovations, and
- future outlook and key takeaways.
Cognizant is now a three-time recipient of APQC's Excellence in KM recognition program.