Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with Sharmistha Mukherjee, director and head of knowledge management, Gopalakrishnan Kasiviswanathan, senior manager of knowledge management, and Shanthi Sampathkumar, manager of knowledge management, about the organization’s knowledge management (KM) program and how it achieved Level 4 maturity at the enterprise level on APQC’s KM Capability Assessment.
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