Key Measures for Enterprise Wikis

Published On:
November 14, 2022
Authored By:
Members-Only Content:

A wiki is a collaborative application that allows people to add, modify, and delete content. The most well-known wiki is the open-access Internet encyclopedia Wikipedia, which launched in 2001. Unlike public wikis, enterprise wikis provide organizations with the ability to control access. A variety of organizations—public and private, large and small—use wikis to store and manage at least some enterprise content. Some organizations find wikis highly effective not only for content management, but also for enterprise collaboration. 

This document lists measures commonly used to evaluate enterprise wikis. Most KM teams focus on activity, efficiency/quality, and engagement measures for wiki applications, but some have advanced to assessing strategic value.