How to Transfer Knowledge Through Documentation

Published On:
August 27, 2020
Authored By:
APQC
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The surest and most straightforward way to preserve organizational knowledge is by documenting it. Well before the establishment of the knowledge management discipline, organizations stored formal knowledge documents in repositories so they could be accessed and reused. However, as many organizations have learned the hard way, there’s a lot that can go wrong with documentation and it’s not always the most effective way to transfer knowledge.  In this article, you will learn how to determine whether documentation is a good fit for your knowledge transfer need, what techniques and approaches are available, and how to increase your rate of success with best practices.