Navigating the AI Tide: What Process and Knowledge Leaders Must Do Now

AI feels fast, inevitable, and transformative—but technology alone doesn’t create value. It becomes meaningful only when intentionally aligned with culture, governance, and strategy.

This forward‑looking opening session drew on lessons from past waves of transformation to examine what today’s “AI moment” demands from process and knowledge leaders. APQC’s Cindy Hubert and Jeff Varney navigated what it takes to build organizational readiness and convert momentum into disciplined execution that drives real, measurable performance gains.

Participants left with a strategic framework built on lessons learned and a set of guiding principles to help personalize their organizational playbooks, streamline best practices, and keep ideas in flow as they build AI strategies that stick.

You can view the presentation slides for this session in the APQC Resource Library.