Navigating the AI Tide: What Process and Knowledge Leaders Must Do Now

AI feels fast, inevitable, and transformative—but technology alone doesn’t create value. It becomes meaningful only when intentionally aligned with culture, governance, and strategy.

This forward‑looking opening session draws on lessons from past waves of transformation to examine what today’s “AI moment” demands from process and knowledge leaders. APQC’s Cindy Hubert and Jeff Varney will navigate what it takes to build organizational readiness and convert momentum into disciplined execution that drives real, measurable performance gains.

You will walk away with a strategic framework built on lessons learned and a set of guiding principles to help you personalize your playbook, streamline best practices, and keep ideas in flow as you build an AI strategy that sticks.