2025 KM Program Benchmarks and Metrics

Last updated:
February 10, 2025
Authored By:
APQC

KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to shifts in enterprise knowledge needs, workforce structure, and technology capabilities. 

The current assessment provides today’s KM programs with the data and insights they need to make smart decisions about:

  • How KM should be staffed and structured
  • The people, process, and technology resources KM needs and how they should be allocated
  • The tools, approaches, and KM enablers needed to enable the flow of knowledge
  • How success should be measured 
  • What kind of results to expect

This collection highlights results from the research, including benchmarking data and related insights.