2025 KM Program Benchmarks and Metrics Practices Report: Services Industry

Published On:
February 10, 2025
Authored By:
APQC
Members-Only Content:

In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases, benchmark their performance, and identify ideas for improvement. 
This report focuses on organizations in the Services Industry and summarizes the findings from the survey, including:

  • Current KM organizational models and reporting relationships
  • KM tools, approaches, technologies and program elements in place
  • Staffing levels, including KM core team and embedded business roles
  • KM costs, allocations, and funding sources
  • Adoption and participation rates for KM approaches
  • Measures used to evaluate KM program performance and impact
  • KM outcome metrics

View the Collection for more Benchmarks and Metrics by industry, region, revenue, and more.

Also found in 2025 KM Program Benchmarks and Metrics
Type:
Data and Measures
Topics:
Knowledge Management, KM Budget and Resources, KM Measurement, KM Roles, Governance, and Leadership, KM Strategy, KM Tools and Approaches
Industries:
Professional Services/Business Services

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