Reimagining Knowledge Management in the Era of AI

Artificial intelligence is reshaping how organizations access, apply, and benefit from knowledge, but it is not replacing the need for strong knowledge practices. This article summarizes insights from APQC’s Member Roundtable, exploring how AI is elevating the importance of governance, human expertise, and organizational context while shifting the focus toward collective intelligence.

Topics Include:

• Why governance, content quality, and stewardship matter more in an AI-enabled environment
• The growing importance of human judgment, trust, and organizational context
• How organizations are moving from managing content to enabling collective intelligence
• Emerging capabilities needed to scale AI, including change management, knowledge architecture, and AI literacy

Read the full article and explore how AI is redefining the role of knowledge management and shaping the future of organizational intelligence.