2025 KM Program Benchmarks and Metrics Practices Report: Performance Comparison

Published On:
April 24, 2025
Authored By:
APQC
Members-Only Content:

In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases, benchmark their performance, and identify ideas for improvement. 
This report compares organizations by Top Performers* vs All Other Performers and summarizes the findings from the survey, including:

  • Current KM organizational models and reporting relationships
  • KM tools, approaches, technologies and program elements in place
  • Staffing levels, including KM core team and embedded business roles
  • KM costs, allocations, and funding sources
  • Adoption and participation rates for KM approaches
  • Measures used to evaluate KM program performance and impact
  • KM outcome metrics

*For the purposes of this research, a top performer is defined as organizations with consistently high scores in KM maturity, measurable value of their KM programs, positive performance against stated goals and objectives, and leadership perception of KM delivering intended business value.

View the Collection for more Benchmarks and Metrics by industry, region, revenue, and more.

Also found in 2025 KM Program Benchmarks and Metrics
Type:
Data and Measures
Topics:
Knowledge Management, KM Budget and Resources, KM Measurement, KM Roles, Governance, and Leadership, KM Strategy, KM Tools and Approaches

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