How Technology Affects KM Program Performance

Published On:
January 10, 2023
Authored By:
APQC
Members-Only Content:

Many people initially think of KM as a set of tools that can help connect them to information and expertise. While these tools have evolved significantly over the past few decades, the challenge remains to convince people that technology is only an enabler and that KM success depends on people engaged in the right processes, workflows, and behaviors.

In this article, you will learn about the most common technologies and applications that KM programs use to support their work and which tools are correlated with higher or lower KM program performance. 

Also found in 2022 KM Program Benchmarks and Metrics
Type:
Articles
Topics:
Knowledge Management, KM Enabling Technology, KM Strategy, KM Tools and Approaches, Collaboration Platforms and Approaches

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