Artificial Intelligence (AI) in IT

Last updated:

June 16, 2026

Authored By:

APQC

View Content

APQC conducts ongoing survey research to help organizations assess the structure, practices, and performance of their IT functions and operations against peers across industries.

This survey-based research relates to Process Classification Framework (PCF) 8.0, “Manage information technology,” with a specific focus on collecting quantitative data and information on practices related to Artificial Intelligence in IT.

This collection contains content based on the November 2024 survey collection.

Type:

Collections

Topics:

IT, Information Technology, IT Strategy, KM Enabling Technology

Tags:

Artificial intelligence (AI)

Included in this Collection

Included in this Collection

Artificial Intelligence (AI) in IT Practices Report: Cross Industry

Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Efficiency

Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Effectiveness

Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Process

Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Strategy & Cost

Artificial Intelligence (AI) in IT Practices Report: US & Canada Region

Artificial Intelligence (AI) in IT Practices Report: Central & South America Region

Artificial Intelligence (AI) in IT Practices Report: Africa & Middle East Region

Artificial Intelligence (AI) in IT Practices Report: Europe Region

Artificial Intelligence (AI) in IT Practices Report: Asia/Pacific Region

Artificial Intelligence (AI) in IT Practices Report: Revenue Less than $500 million

Artificial Intelligence (AI) in IT Practices Report: Revenue $500 million to less than $10 billion

Artificial Intelligence (AI) in IT Practices Report: Revenue Greater than $10 Billion

Artificial Intelligence (AI) in IT Practices Report: Financial Services/Banking Industry

Artificial Intelligence (AI) in IT Practices Report: Financial Services/Banking Industry: Strategy & Cost

Artificial Intelligence (AI) in IT Practices Report: Financial Services/Banking Industry: Efficiency

Artificial Intelligence (AI) in IT Practices Report: Financial Services/Banking Industry: Effectiveness

Artificial Intelligence (AI) in IT Practices Report: Financial Services/Banking Industry: Process

Artificial Intelligence (AI) in IT Practices Report: Petroleum/Chemical Industry

Artificial Intelligence (AI) in IT Practices Report: Retail and Wholesale Industry

Artificial Intelligence (AI) in IT Practices Report: Government/Military Industry

Artificial Intelligence (AI) in IT Practices Report: Government/Military: Strategy & Cost

Artificial Intelligence (AI) in IT Practices Report: Government/Military: Efficiency

Artificial Intelligence (AI) in IT Practices Report: Government/Military: Effectiveness

Artificial Intelligence (AI) in IT Practices Report: Government/Military: Process

Artificial Intelligence (AI) in IT Practices Report: Consumer Products/Packaged Goods Industry

Artificial Intelligence (AI) in IT Practices Report: Distribution/Transportation Industry

Artificial Intelligence (AI) in IT Practices Report: Insurance Industry

Artificial Intelligence (AI) in IT Practices Report: Electronics Industry

Artificial Intelligence (AI) in IT Practices Report: Telecom Industry

Artificial Intelligence (AI) in IT Practices Report: Industrial Products Industry

Artificial Intelligence (AI) in IT Practices Report: Automotive Industry

Artificial Intelligence (AI) in IT Practices Report: Services Industry

Artificial Intelligence (AI) in IT Practices Report: Healthcare & Pharmaceutical Industry

Artificial Intelligence (AI) in IT Practices Report: Mining Industry

Artificial Intelligence (AI) in IT Practices Report: Utility Industry

Artificial Intelligence (AI) in IT Practices Report: Publicly Held Company

Artificial Intelligence (AI) in IT Practices Report: Privately Held Company

Artificial Intelligence (AI) in IT Practices Report: Business to Business Model

Artificial Intelligence (AI) in IT Practices Report: Business to Consumer Model

Artificial Intelligence (AI) in IT Practices Report: Government to Citizen Model

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Efficiency): Significantly Outperform

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Efficiency): On Par/Moderately outperform

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Efficiency): Moderately/Significantly Underperform

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Effectiveness): Significantly Outperform

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Effectiveness): On Par/Moderately Outperform

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Effectiveness): Moderately/Significantly Underperform

Artificial Intelligence (AI) in IT Practices Report: Business Model Comparison

Artificial Intelligence (AI) in IT Practices Report: Business Model Comparison: Efficiency

Artificial Intelligence (AI) in IT Practices Report: Business Model Comparison: Effectiveness

Artificial Intelligence (AI) in IT Practices Report: Business Model Comparison: Process

Artificial Intelligence (AI) in IT Practices Report: Business Model Comparison: Strategy & Cost

Artificial Intelligence (AI) in IT Practices Report: Revenue Comparison

Artificial Intelligence (AI) in IT Practices Report: Revenue Comparison: Efficiency

Artificial Intelligence (AI) in IT Practices Report: Revenue Comparison: Effectiveness

Artificial Intelligence (AI) in IT Practices Report: Revenue Comparison: Process

Artificial Intelligence (AI) in IT Practices Report: Revenue Comparison: Strategy & Cost

Artificial Intelligence (AI) in IT Practices Report: Private vs Public Company Comparison

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Efficiency) Comparison

Artificial Intelligence (AI) in IT Practices Report: Organizational Performance Compared to Competitors (Effectiveness) Comparison

Artificial Intelligence (AI) in IT Practices Report: Private vs Public Company Comparison: Efficiency

Artificial Intelligence (AI) in IT Practices Report: Private vs Public Company Comparison: Effectiveness

Artificial Intelligence (AI) in IT Practices Report: Private vs Public Company Comparison: Process

Artificial Intelligence (AI) in IT Practices Report: Private vs Public Company Comparison: Strategy & Cost