Artificial Intelligence (AI) in IT Practices Report: Financial Services/Banking Industry

APQC conducts ongoing survey research to help organizations assess the structure, practices, and performance of their IT functions and operations against peers across industries. ​

This survey-based research relates to Process Classification Framework (PCF) 8.0, “Manage information technology,” with a specific focus on collecting quantitative data and information on practices related to Artificial Intelligence in IT. ​

​This report focuses on organizations in the Financial Services/Banking Industry and highlights insights from the November 2024 survey collection and includes topics such as:​

• ​Strategy & Cost​

• Effectiveness​

• Efficiency​

• Process