Artificial Intelligence (AI) in IT Practices Report: Utility: Effectiveness
APQC conducts ongoing survey research to help organizations assess the structure, practices, and performance of their IT functions and operations against peers across industries.
This survey-based research relates to Process Classification Framework (PCF) 8.0, “Manage information technology,” with a specific focus on collecting quantitative data and information on practices related to Artificial Intelligence in IT.
This report focuses on organizations in the Utility industry and highlights insights from the November 2024 survey collection around Effectiveness.