Core Competencies for Knowledge Management Teams

Published On:

July 14, 2022

Authored By:

APQC

Public Content:

APQC has defined a list of core competencies for KM teams, divided into four categories:

Project and program management
Consulting and customer centricity
Communication and influence
Digital and data fluency

This document outlines each competency with a definition, why it matters to KM, and an example of it “in action” at an organization APQC has studied. Use the list on its own, or in conjunction with APQC's KM Competencies Gap Analysis Template, to identify potential skill gaps or weak points on your team.

Type:

Tools & Templates

Topics:

Employee Training & development, Competency Models, Knowledge Management, KM Roles, Governance, and Leadership

Related Resources

Boost Training Efficiency and Close Skills Gaps with Internal Benchmarking

Building a Solid L&D Foundation for Evolving Learning Needs

Learning & Development Technology Vendor Selection Tool: Evaluation Criteria and Example Questions

Learning & Development Technology Vendor Selection Tool: Editable Template

Katie Stone Offers Advice from the Change Management Trenches

End-to-End Process Maps and Measures: Hire-to-Retire

Putting Learning and Development Technology to Work: How Best-in-Class L&D Programs Leverage Technology to Get Results

Building Strong KM Programs Through Effective Strategic Planning

2024 Human Capital Management Webinars

Now in the Resource Library: Knowledge Management

Three Steps to Protect Your Learning Budget: How to Measure Learning Spend and Make the Case Against Cuts

The Evolution of L&D: Meeting the Changing Learning Needs of Organizations and Workers