Include Satisfaction Metrics and Success Stories in Your KM Measurement Strategy

Published On:
January 10, 2023
Authored By:
APQC
Members-Only Content:

A portfolio of data and metrics helps knowledge management (KM) teams understand whether people are using KM and how KM activities are progressing and affecting business outcomes. Armed with this data, KM programs often have an easier time convincing leaders that KM is worth ongoing investment and that it will help to drive business goals and strategy. This article will teach you about success stories and satisfaction surveys as essential parts of a KM measurement strategy.

Also found in 2022 KM Program Benchmarks and Metrics
Type:
Articles
Topics:
Knowledge Management, KM Measurement, KM Strategy, KM Business Case

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