Prioritize Business Connections Over Expanding the KM Core Team

All knowledge management (KM) programs need some kind of dedicated staff. But when it comes to the size of the KM team, APQC finds that bigger is not necessarily better. Even small KM teams can be successful, especially if they are sufficiently connected to the business and use those connections to build buy-in and surface knowledge needs. 

In this article, you will learn about the range of staff sizes that administer KM programs and the importance of having KM stakeholders and staff who truly understand the business. Whether through the work of a steering committee or embedded support roles, relationships with the business are key for KM effectiveness.