Key Measures for the Transfer of Best Practices

Published On:
September 13, 2017
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This document lists measures commonly used to evaluate approaches for transferring best practices among teams, locations, departments, and/or business units. The list includes both activity measures, which track participation and engagement, and efficiency/effectiveness measures, which gauge how well the transfer approach is meeting its business objectives.

The measures were developed in partnership with APQC’s 2011-2012 KM Advanced Working Group, which included representatives from APQC, Baker Hughes, ConocoPhillips, Deloitte Touche Tohmatsu Limited, The Federal Reserve Bank of Cleveland, Marathon Oil, Rockwell Collins, and U.S. Army ARDEC.