2024 Operational KPI Priorities & Challenges

Last updated:
March 19, 2024
Authored By:

APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024.

This collection explores trends in operational KPI reporting, including:

  • operational priorities for 2024,
  • choosing the right measures,
  • how organizations use KPIs,
  • reporting the KPIs,
  • and applying the KPIs.