2024 Operational KPI Priorities & Challenges: 2018 and 2024 Comparison

Published On:
February 13, 2024
Authored By:
Members-Only Content:

APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024.

This report explores trends in operational KPI reporting by comparing responses from the 2018 and 2024 surveys, including:

  • operational priorities for 2024,
  • choosing the right measures,
  • how organizations use KPIs,
  • reporting the KPIs,
  • and applying the KPIs.