Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Articles|
How to Use APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
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Tools & Templates|
APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Process maturity and process management maturity are sometimes used interchangeably; however, they are two very different things. This infographic briefly highlights the…
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Webinars & Videos|
Operational KPI Reporting: Methods, Access, and Challenges
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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In 2018 and again in 2023, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Collections|
2024 Operational KPI Priorities & Challenges
In December of 2023, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…
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Webinars & Videos|
The Top 10 Measures Used as Primary KPIs: 2024 vs. 2018
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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Infographics|
How Do Decision-Makers View KPI Information?
In December of 2023, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a…
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Infographics|
Data Collection and Measurement in KPI Reporting
In December of 2023, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a…
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Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
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Articles|
Process Audits and Process Maturity Assessments: What They Are and How They Are Different
Process audits and process maturity assessments are valuable practices that can help organizations get the most out of their process work. When used effectively, process…
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Infographics|
2024 Top Challenges and Solutions: Data and Measurement
As data and measurements become increasingly integral to the health of an organization, organizations are faced with the challenge of how to integrate this data into the…
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Presentation Slides|
What to Expect in Process and Performance Management in 2024
At the close of 2023, APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners…