Organizations Changed Their KPIs for the Better in 2024

Published On:
March 19, 2024
Authored By:
Members-Only Content:

In 2018, and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners. In this article, APQC unpacks survey data related to the primary KPIs that respondents use in their organizations.