2024 Operational KPI Priorities & Challenges: Services Sector

Published On:
February 06, 2024
Authored By:
Members-Only Content:

APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024.

This report explores trends in the services sector for operational KPI reporting, including:

  • operational priorities for 2024,
  • choosing the right measures,
  • how organizations use KPIs,
  • reporting the KPIs,
  • and applying the KPIs.