Outsourcing Customer Complaints and Inquiries

Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well spent. However, organizations differ when it comes to customer service strategy and how best to manage interactions with customers. In this article, we discuss the current state of outsourcing for customer complaints and customer inquiries, with a focus on the benefits and challenges of both in-house and outsourced customer service.