Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Operational KPI Reporting: Methods, Access, and Challenges
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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In 2018 and again in 2023, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Collections|
2024 Operational KPI Priorities & Challenges
In December of 2023, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…
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Webinars & Videos|
The Top 10 Measures Used as Primary KPIs: 2024 vs. 2018
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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Infographics|
How Do Decision-Makers View KPI Information?
In December of 2023, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a…
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Infographics|
Data Collection and Measurement in KPI Reporting
In December of 2023, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a…
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Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Comparison by Revenue
In December of 2023, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Comparison by Organizational Size
In December of 2023, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: 2018 and 2024 Comparison
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Webinars & Videos|
Top Data and Measurement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Services Sector
In December of 2023, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…