Back
Governance Essentials for Process and Knowledge Management
Course Description
This course will discuss the foundational principles for effective governance that can be applied in both process management and knowledge management. There is no single model that fits all, but there are core concepts and approaches that can be applied to establish, support, and sustain effective governance practices. Both the commonalities and differences for process management and knowledge management will be covered with real examples to illustrate some of the proven approaches of mature organizations.
Learning Outcomes
- Understand core governance principles, Approaches, and structures
- Identify alternate Approaches for governance and the pros and cons of each
- Understand how to Design, implement, and mature governance practices to fit the needs of the organization
Audience
- Process Excellence/CoE/core team
- KM CoE/core team
- Business leaders looking to embed KM/PM in their units/teams
Syllabus
-
- Governance is Foundational
- ISO 37000 Governance of Organizations - Guidance
- ISO 37000 Mission Critical Topics
- Practice (or Discipline) Governance Defined
- Dimensions to Consider
- Discuss Governance
- Implications of Poor Governance
- Focus Areas for Practice Governance
- Governance Includes Process & Knowledge Management
- Common Governance Challenges
- Common Models
- Structure Best Practices
- Process Governance Example
- Alignment of Process and Business
- KM Models
- Common Roles
- Implementation Best Practices
-
- Stages of Governance
- Other Considerations
- Common Steps
- Design Governance
-
- Manage & Drive Change
- Measurement is Essential
- Rewards & Recognition
- Sustaining the Business Case
- Assessment Approach
- Maturity Assessments
- Maturity Results Summary
-
- Summary & Wrap Up
- Reminder: After Session
- Additional Resources
- Course Evaluation
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
