Process Management Essentials
Course Description
APQC's Process Management Essentials training course is built around APQC’s Seven Tenets of Process ManagementSM, a strategic framework developed to help organizations achieve operational excellence. These tenets define the essential capabilities of high-performing, process-centric organizations and serve as a roadmap for building sustainable, scalable process practices.
Participants will explore each tenet in detail, learning how they interconnect to create a cohesive and mature process management environment. Through practical examples, assessments, and leadership strategies, learners will gain the tools needed to drive transformation and continuous improvement.
This course is part of the APQC Process Basics Learning Path: a 5-part course series offering a foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. Purchase the course bundle here. (If you’ve already purchased this course and want to upgrade to the Process Basics Learning Path, please contact our training team for a discount code.)
This course is designed as a collaboration between APQC and The Competency Alliance (TCA). Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Understand APQC’s Seven Tenets of Process Management and their strategic importance
- Recognize how the tenets align and reinforce one another
- Apply the essential elements of a process management approach tailored to their organization’s needs
Audience
- Process management leaders and practitioners who are establishing, running or improving a process management capability within their organization or business unit.
- Process owners and functional leaders accountable for end-to-end process performance within their departments.
- Managers looking to align their teams with enterprise-wide process frameworks and governance models.
- Professionals involved in transformation initiatives, continuous improvement, or change management.
- Individuals transitioning into process-focused roles who need foundational knowledge.
Syllabus
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- Using structure and tools for effective PM
- Strategic alignment & governance
- Approach for process management
- Roles and accountability
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- Process frameworks anchor the enterprise
- Process frameworks connect the enterprise
- Frameworks and visibility are key for end-to-end processes
- Example of frameworks in action
- Process models document
- Essential process knowledge
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- Leading effective change
- People, people, people
- The change management question
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- Establishing a comprehensive monitoring and control approach
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- Implementing an improvement plan with an integrated approach
- Process improvement never ends
- How to avoid random acts of improvement
- Manage process improvement like a project
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- Utilizing tools and technology to enable process management
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- "What's Happening Now" - a current state assessment
- Review each of APQC's seven tenets assessment sheets and color assess
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- Strategies for managing high-performing process-managed organizations
- Leadership’s Role in: Strategic Alignment
- Leadership’s Role in: Process Governance
- Leadership’s Role In: Process Performance
- Leadership’s Role in: Process Improvement
- The process journey and formulas for success
- PM for Leadership
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As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
