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Process Management Essentials
Course Description
This course is organized around the Seven Tenets of Process Management and characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities.
Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.
Learning Outcomes
- Learn about the Seven Tenets of Process ManagementSM
- Learn how the seven tenets work together to build a strong Process management approach
- Align Process management to organizational objectives
- Determine link between strategic alignment and governance
Audience
Process management leaders and practitioners who are establishing, running or improving a process management capability within their organization or business unit.
Syllabus
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- What Is a Process?
- Understanding Process Management
- APQC's Seven Tenets Explained
- A Quick Look Within Each Tenet
- The Journey of Process Management
- Knowledge Check
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- Introduction
- Strategic Alignment in Detail
- Strategic Alignment Matrix
- Strategic Alignment Matrix Guide
- A Best Practice View of Strategic Alignment
- Knowledge Check
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- Governance Overview
- Governance
- Process Management Is a Team Sport
- Process Roles
- Governance Model
- Knowledge Check
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- Models Capture "What" and "How"
- Process Frameworks Connect the Enterprise
- Frameworks and Visibility Are Key for End-to-End Processes
- Example of Frameworks in Action
- Process Models Document Essential Process Knowledge
- Knowledge Check
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- Introduction
- People, People, People
- The Change Management Question
- Training
- Develop A Plan
- A Best Practice Example to Manage Process Change
- Knowledge Check
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- Process Performance Introduction
- Process Performance
- Process Measures
- Knowledge Check
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- Process Improvement Introduction
- Process Improvement Never Ends
- How to Avoid Random Acts of Improvement
- Manage Process Improvement Like a Project
- Knowledge Check
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- Tools & Technology Introduction
- Tools & Technology
- Technology as an Enabler and Accelerator
- Knowledge Check
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- Summary
- Lessons Learned
- 7 Tenets of Process Management
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- Close-Out Video
- Process Management Essentials Additional Resources
- Course Evaluation
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
