Introduction to Process
Course Description
APQC's process improvement course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Understanding that work only gets done through process, how we design, document, manage, and support processes over time is stronger when we apply proven process and process management practices. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Understand the basics of any process
- Illustrate different types of processes
- Apply Understanding of Process context to the scope and details of a process
- Recognize the phases of a Process lifecycle
- Evaluate Process knowledge components
- Understand the importance of Process measures and controls
- Differentiate Process improvement Approaches
Audience
Any worker, manager or leader that understands process is how all work gets completed.
Syllabus
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- What is Process? Video
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- What is Process Management? Video
- Process Example
- Seven Tenets of Process Management
- Define Processes
- Policies
- Knowledge Check
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- Process Continuums
- Process Framework
- Different Types of Processes
- Understanding of Process Context to the Scope and Details of a Process
- Knowledge Check
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- Recognize the Phases of a Process Lifecycle
- Evaluate Process Knowledge Components
- Knowledge Check
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- The Importance of Process Measures and Controls
- Differentiate Process Improvement Approaches
- Knowledge Check
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- Review
- Knowledge Check
- Course Evaluation
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
