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Introduction to Knowledge Management
Course Description
This Introduction to Knowledge Management course provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management. Group discussions and activities will help the participant identify knowledge problems and understand best practices and techniques to apply to overcome knowledge management challenges. Participants will leave with a pragmatic and holistic view of how to approach knowledge management for their organizations.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Compare the difference between knowledge and knowledge management
- Understand why organizations leverage knowledge management
- Identify the common objectives of knowledge management
- Understand how knowledge management enables knowledge flow
- Understand the challenges organizations have with knowledge and the impact on knowledge management
Audience
- People just being introduced to knowledge management (beginners)
- People who have just been assigned a role in KM and want fundamentals
- Business stakeholders that are sponsoring/resourcing km efforts and want to learn fundamentals
Syllabus
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- Identifying Personal Knowledge
- Differentiate Between Elicit and Tacit Knowledge
- Define Common Knowledge Assets
- Knowledge Check
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- Various Levels of Knowledge and Information
- How Knowledge Matures
- How to Identify a Knowledge Problem
- How to Identify a Knowledge Problem Example
- Knowledge Check
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- Definition of KM
- Identify Common KM Objectives
- Top Priorities for Knowledge Management
- Value Proposition for KM
- Productivity Drains
- Opportunities for KM to Capitalize On
- Knowledge Check
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- Value Created When Knowledge Flows
- Strategic Concept for Designing KM
- Identify Knowledge Flow Enablers
- Understand User Needs
- Knowledge Check
- Identify Barriers to Get Knowledge to Flow
- Understand and Breaking Down the Barriers
- Understand and Breaking Down the Barriers Resource
- A Portfolio of KM Approaches
- Top 5 Target KPIs for KM Investments
- Knowledge Check
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- How and Where to Start
- Threats to KM
- KM Approaches
- Enduring Lessons in KM
- Knowledge Check
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- Summary & Wrap Up
- Additional Resources
- Close Out Video
- Course Evaluation
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
