Introduction to Knowledge Management

If you work with people or processes, you work with knowledge. This course is your starting point for understanding how to manage that knowledge—so your team can work smarter, adapt faster, and avoid reinventing the wheel.    

This APQC Introduction to Knowledge Management course provides definitions and fundamentals for getting knowledge management started in your organization.  A participant will learn why organizations build knowledge management capabilities and the value it can provide.  Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.  Group discussions and activities will help the participant identify knowledge problems and understand best practices and techniques to apply to overcome knowledge management challenges. Participants will leave with a pragmatic and holistic view of how to approach knowledge management for their organizations. 

This course is part of the APQC Knowledge Management Basics Learning Path: a 5-part course series offering a foundational understanding and practical skills for professionals looking to apply knowledge techniques across their organization. Purchase the course bundle here. (If you’ve already purchased this course and want to upgrade to the Knowledge Management Basics Learning Path, please contact our training team for a discount code.)

This course is designed as a collaboration between APQC and The Competency Alliance (TCA). 

Now offered in English, Spanish, French, German, Mandarin, and Portuguese.  
(You can choose your language preference after purchase)

• Compare the difference between knowledge and knowledge management
• Understand why organizations leverage knowledge management
• Identify the common objectives of knowledge management
• Understand how knowledge management enables knowledge flow
• Understand the challenges organizations have with knowledge and the impact on knowledge management

• People just being introduced to knowledge management (beginners)
• People who have just been assigned a role in KM and want fundamentals
• Business stakeholders that are sponsoring/resourcing knowledge management efforts and want to learn fundamentals
• Team Leaders & Functional Managers 
• HR & L&D Professionals 
• IT & Digital Transformation Leads 
• Operations & Process Managers 
• Project Managers & Change Agents 
• Business Analysts & Strategists 
• Knowledge Managers and Content Managers 
• Knowledge Management Specialists