To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to business units. In 2022, APQC surveyed over 400 KM leaders to learn how all these changes have affected how KM programs are structured, staffed, and funded, in addition to the tools and approaches they support.
In this white paper, APQC presents 11 strategies for setting up a sustainable knowledge management program based on analytical insights. Topics include:
- structure and governance of the program,
- staffing and roles of the organization,
- techniques, tools, and approaches, and
- analyzing outcomes and measuring them.
To view an executive summary of this in-depth white paper, click here.