2022 KM Program Benchmarks and Metrics: Executive Summary

Published On:
March 27, 2023
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories:

  1. program structure and governance,
  2. staffing and roles,
  3. tools and approaches, and
  4. measures and outcomes.

APQC summarizes the in-depth white paper in this article. See the Eleven Practices of Highly Effective Knowledge Management Programs to view the survey data, analysis, and guidance related to each best practice.