2022 KM Program Benchmarks and Metrics: Executive Summary

Published On:
March 27, 2023
Authored By:
APQC
Public Content:
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories:

  1. program structure and governance,
  2. staffing and roles,
  3. tools and approaches, and
  4. measures and outcomes.

APQC summarizes the in-depth white paper in this article. See the Eleven Practices of Highly Effective Knowledge Management Programs to view the survey data, analysis, and guidance related to each best practice.

Also found in 2022 KM Program Benchmarks and Metrics
Type:
Articles
Topics:
Knowledge Management, KM Measurement, KM Roles, Governance, and Leadership, KM Strategy, KM Tools and Approaches
Tags:
Key performance indicators (KPIs)

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