In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories:
- program structure and governance,
- staffing and roles,
- tools and approaches, and
- measures and outcomes.
APQC summarizes the in-depth white paper in this article. See the Eleven Practices of Highly Effective Knowledge Management Programs to view the survey data, analysis, and guidance related to each best practice.