In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure, and technology capabilities. The current assessment provides today’s KM programs with the data and insights they need to make smart decisions about:
- How KM should be staffed and structured
- The people, process, and technology resources KM needs and how they should be allocated
- The tools, approaches, and KM enablers needed to enable the flow of knowledge
- How success should be measured what kind of results to expect
This collection highlights results from the research, including benchmarking data and related insights.