How Reporting Line Affects KM Program Benchmarks and Metrics

Published On:
August 15, 2022
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In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the function or business area they report into. It compares KM programs with the three most common reporting lines: c-suite, information strategy/IT, and human resources.