How Program Scope Affects KM Benchmarks and Metrics

Published On:
September 13, 2022
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In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on their scope. It compares enterprise-level KM programs that support the entire organization vs. local KM programs that cover part of the organization such as a manufacturing, operating, or business unit; region; or department.