How Leadership Level Affects KM Program Benchmarks and Metrics

Published On:
September 13, 2022
Authored By:
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In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the organizational level of each program's leader. It compares programs with leaders at the c-suite, president, and vice president level to programs with leaders at the senior director level or below.