KM Program Practices Report: Insurance

Published On:
July 22, 2022
Authored By:
Members-Only Content:

Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC surveyed KM programs to understand how they are structured, staffed, and resourced and the results they are achieving. This report provides an Insurance industry perspective into KM program structure, staffing, and measurement.