KM Program Practices Report: Services

Published On:
July 22, 2022
Authored By:
APQC
Members-Only Content:

Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC surveyed KM programs to understand how they are structured, staffed, and resourced and the results they are achieving. This report provides a Services industry perspective into KM program structure, staffing, and measurement.

Also found in 2022 KM Program Benchmarks and Metrics
Type:
Data and Measures
Topics:
Knowledge Management, KM Measurement, KM Strategy
Industries:
Professional Services/Business Services

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