2022 KM Program Benchmarks and Metrics Survey Report

Published On:
June 21, 2022
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In 2022, APQC surveyed more than 400 KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases, benchmark their performance, and identify ideas for improvement. This report summarizes the findings from the survey, including:

  • Current KM organizational models and reporting relationships
  • KM tools, approaches, technologies and program elements in place
  • Staffing levels, including KM core team and embedded business roles
  • KM costs, allocations, and funding sources
  • Adoption and participation rates for KM approaches
  • Measures used to evaluate KM program performance and impact
  • KM outcome metrics