How Organization Size Affects KM Program Benchmarks and Metrics

Published On:
August 31, 2022
Authored By:
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In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on organization size, measured by the annual revenue of the business entity that the KM program supports. It compares KM programs supporting organizations with small (less than $500 million), medium ($500 million to $5 billion), and large (above $5 billion) annual revenues.