The Current State of KM Metrics

Published On:
June 30, 2022
Authored By:
APQC
Members-Only Content:

Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC surveyed more than 400 KM programs to understand current KM benchmarks, metrics, and success drivers. In this webinar, APQC’s Lauren Trees and Cindy Hubert share insights from the research, including:

  • How KM staffing and reporting relationships are changing
  • How much organizations spend on KM—and on what
  • Which tools, approaches, and enablers KM programs prioritize
  • Ways to encourage KM business engagement
  • How KM teams measures success and the results they achieve

Learn highlights from the data, what it all means, and how KM teams can use the benchmarks to reinvigorate their business cases and make smarter strategic decisions.

This is the webinar recording; click here to view the presentation slides.