How Program Tenure Affects KM Benchmarks and Metrics

Published On:
August 15, 2022
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In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. The report looks at differences between new KM programs and more established ones to show how KM inputs and outputs evolve over time. It compares KM programs that have been in place 0-2 years, 3-5 years, and 5 or more years.