Managing Process Knowledge

Last updated:
November 28, 2023
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Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work gets done. Although they often collaborate on integrated improvement approaches, they operate in separate "improvement silos."

In early 2023, APQC studied ways to align process and knowledge management to improve process performance, reduce risks, and increase employee engagement. In this collection, you will find survey summary reports (cross-industry, industry & function-specific, plus comparisons), on-demand webinars with associated presentation slides, and summary articles.  Topics covered in this collection include:

  • Strategy and governance for process knowledge
  • Identifying and documenting process knowledge
  • Organizing and accessing process knowledge
  • Managing the content lifecycle for process knowledge
  • Challenges and outcomes of managing process knowledge