Key Roles Involved in Managing Process Knowledge

For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM teams usually collaborate, they often operate independently. Successful management of process knowledge requires collaboration between process improvement teams, knowledge management teams, and process owners, making teamwork crucial for success.

In early 2023, APQC conducted a study on aligning process and knowledge management to improve performance, mitigate risks, and increase employee engagement. This infographic highlights the top 10 roles involved in managing the lifecycle of process knowledge. 

To access the complete survey summary cross-industry report, click here. For the subset of leading performers comparison, click here.