Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Process maturity and process management maturity are sometimes used interchangeably; however, they are two very different things. This infographic briefly highlights the…
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Infographics|
How Do Decision-Makers View KPI Information?
In December of 2023, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a…
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Infographics|
Data Collection and Measurement in KPI Reporting
In December of 2023, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a…
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Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
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Infographics|
HR Operations: Snapshot of Top Performance
What does HR operations success look like and how do you get it? Find out fast with this snapshot of benchmarks and performance drivers. This infographic outlines key…
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2024 Top Challenges and Solutions: Process Management
The top priorities and challenges in process management have not changed significantly in recent years. Organizations are still grappling with shifting to end-to-end…
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Infographics|
2024 Top Challenges and Solutions: Data and Measurement
As data and measurements become increasingly integral to the health of an organization, organizations are faced with the challenge of how to integrate this data into the…
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2024 Top Challenges and Solutions: Project Management
Proper project management is crucial to ensuring that projects achieve success in a timely and organized fashion. Without careful management, an organization’s projects will…
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Optimizing HR Operations
The savings are big for organizations that reach peak levels of performance for HR operations. This infographic quantifies the savings opportunity and lists proven…
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While the majority of organizations feel their process management teams have been effective, most still see room for improvement in the discipline.In December of 2023 APQC…
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Infographics|
Finance Teams Focused on Risk Management in 2024
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2024. We found that risk management…
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Infographics|
Process Improvement is the Top Priority for Finance in 2024
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2024. We found that process…
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Infographics|
Top Focus Areas for Financial Management in 2024
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2024. In this infographic, you will…
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Infographics|
6 Productivity KPIs Finance Teams Need to Track
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2024. APQC found that many…