2023 Managing Process Knowledge Survey Report

Published On:
March 29, 2023
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In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee engagement. This report summarizes the survey findings. Topics covered include:  

  • Strategy and governance for process knowledge
  • Identifying and documenting process knowledge
  • Organizing and accessing process knowledge
  • Managing the content lifecycle for process knowledge
  • Challenges and outcomes of managing process knowledge